version 2025.1 build 7955

[Kirk Baker]

not sure if log file attached properly - sending again.

That file appears to be the same as before.  Let's try again.

1) Close all contact sheets and quit PM.
2) Start the special version of PM you installed.
3) Browse the 'aphoto folder that will not display' folder.
4) Go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explore window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[treehunter]

Sorry about that. Second try attached.

Steve

[Kirk Baker]

Steve,

Sorry about that. Second try attached.

Unfortunately the new run did not include any output related to Affinity Photos.  Try again with a new folder (can be same file copied there).

-Kirk

[treehunter]

Hi Kirk,

Thank you for the phone call.

I have attached the pm log file and the .aphoto file that is not displaying a preview on my system. I hope they are helpful.

Steve

[Kirk Baker]

Steve,

Thank you for the phone call.

I have attached the pm log file and the .aphoto file that is not displaying a preview on my system. I hope they are helpful.

Thank you.  The Affinity Photo file failed to render on my system.  I have fixed the problem and I'll make a new build for you to test with soon.  I'll send you a personal message with the link to the installer.

-Kirk

[treehunter]

Could not see the correct aphoto file (354890) in the previous log file. It does appear in this attached file.

Steve

[Kirk Baker]

Steve,

Personal Message sent, please try the build I sent you.

Thanks,

-Kirk

[treehunter]

Hi Kirk,

Attached screen shot of a folder that previously had aphoto files that did not preview correctly./

[Kirk Baker]

Steve,

Attached screen shot of a folder that previously had aphoto files that did not preview correctly.

Great!  Thank you for your patience and testing.

-Kirk

[treehunter]

Hi Kirk,

I can't see a message that I sent additional to the screen shot so will send the info again

I loaded about ten folders going back to 2016 and all the .aphoto files correctly showed previews. The exception was .aphoto files created with affinity beta 2.6 where there was no preview, just a grey blank. But that doesn't matter because it was a beta version. The actual release after the beta produces files that have a correct preview.

Happy to spend the time helping with a fix.

Steve

[Kirk Baker]

Steve,

Thanks for following up with that additional information about your testing.  It may be possible to get even the Affinity Photos produced by the beta to work.  Post one and I'll take a look.

Thanks,

-Kirk

[treehunter]

Hi Kirk,

All The beta files that show a blank grey instead of a preview are too big (> 2 gig) to post. Some of the beta files do correctly show a profile. Maybe let that very small issue be? If I find a reasonably sized beta file that is showing grey I will post it.

Steve

[Kirk Baker]

Steve,

All The beta files that show a blank grey instead of a preview are too big (> 2 gig) to post. Some of the beta files do correctly show a profile. Maybe let that very small issue be? If I find a reasonably sized beta file that is showing grey I will post it.

Alternatively, you may be able to load those beta-generated files and save them out again and they'll get updated such that PM will be able to render them.

-Kirk