Would not open, does not reinstall

[starsphinx]

Really stuck here.
Came home yesterday with new photos on a card, click to open PhotoMechanic - and nothing.
Run as Administrator - nothing.
Open Task manager - no PhotoMechanic.
Go to advice pages.
Uninstall and reinstall - nothing.
Switch antivirus off uninstall reinstall - nothing
Try the same using the PhotoMechanic all in one download - nothing.
This morning I have done full scans, repairs, put all apps into sleep reinstall - nothing.

When I click run as Administrator Task Manager shows about 90 seconds of Photo Mechanic doing next to nothing then it disappears.  When I search my machine for location of PhotoMechanic the only place it seems to show up is as a short cut in the start folder.

On none of the reinstalls have I been asked for my licence key - it just goes to finish and nothing happens when I try to run it.

Tomorrow I will be shooting football - will be between 2 and 3 thousand images (lots of burst mode) most of which will need to be culled and I depend on Photo Mechanic

Can anyone suggest anything I have not done - or walk me through whatever has gone wrong please

[Kirk Baker]

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

[starsphinx]

I have done so, but when I did it listed the hours as only Mon to Thurs - and my main work is the football over the weekend.

[Kirk Baker]

I have done so, but when I did it listed the hours as only Mon to Thurs - and my main work is the football over the weekend.

Someone should be able to help you today, in about half an hour.  Otherwise, you've given very little information that I could use to try to help you (no build number, no Windows version, etc.) and even when more information is supplied, it generally takes days to help via the forum where calling support should get you squared away in an hour or less.

-Kirk