Author Topic: PM- astonishing 6 star customer service  (Read 2831 times)

Offline louisemurray

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PM- astonishing 6 star customer service
« on: July 21, 2012, 03:19:39 AM »
I experienced problems with PM after changing the hard drive on my laptop.  A PM user for over 6 years its hard to manage when the software goes down.

The wonderful Kirk contacted me personally via email, responding to a crash report ( I never believed anyone ever read those- I stand corrected), set up a time to phone me and talked me through my problem, resolving it admirably.
Thank you.

Offline Luiz Muzzi

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Re: PM- astonishing 6 star customer service
« Reply #1 on: July 21, 2012, 07:38:29 AM »
Hi, Louise,
I myself never had a major problem with PM in over three years, but from what I read in the forum I know I will also have that kind of support.
That's why I think PM has one of the best support staffs in the market.

-Luiz Muzzi

Offline ImageGroupLA

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Re: PM- astonishing 6 star customer service
« Reply #2 on: July 24, 2012, 11:02:08 PM »
Customer support has always been top priority at Camera Bits. 

They have worked to solve any problem I have had in the past quickly.

The entire staff is dedicated to manufacturing the best photo software on the market today. 

It is designed to satisfy the most demanding photographers world wide, on both Mac and PC computers. 

This job requires a tremendous amount of dedication, 24-7.