Author Topic: Incremental error  (Read 5226 times)

Offline graemefordham

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Incremental error
« on: November 06, 2014, 12:34:13 AM »
Hi,

I have always ran incremental ingest as this suits my workflow. However, now there appears to be an error with this function as it reports that this action cannot be made, asking the question "is the card read only?". Nothing that I can think of has changed in my usage. I'm mainly ingesting with an SDXC card, lock is off and it is reformatted regularly.

Any ideas?

Cheers,

Graeme

Offline Hayo Baan

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Re: Incremental error
« Reply #1 on: November 06, 2014, 03:35:48 AM »
Hi Graeme,

Have you already tried to create a file on the card (from your computer) yourself? Does that work?
Is the card perhaps full?
Hayo Baan - Photography
Web: www.hayobaan.nl

Offline graemefordham

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Re: Incremental error
« Reply #2 on: November 06, 2014, 03:45:18 AM »
Hi,

Thanks for the suggestions. No problem transferring to the card from finder etc. The card is also not full.

Best,
G

Offline Kirk Baker

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Re: Incremental error
« Reply #3 on: November 06, 2014, 06:14:59 AM »
Graeme,

I have always ran incremental ingest as this suits my workflow. However, now there appears to be an error with this function as it reports that this action cannot be made, asking the question "is the card read only?". Nothing that I can think of has changed in my usage. I'm mainly ingesting with an SDXC card, lock is off and it is reformatted regularly.

Can you otherwise ingest from the card (a full ingest)?

-Kirk

Offline graemefordham

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Re: Incremental error
« Reply #4 on: November 07, 2014, 12:18:41 PM »
Hi Kirk,

Thanks for your prompt reply, and apologies for my late one.

Yes, I can indeed make a normal ingest from the card.

Many thanks,

Graeme

Offline Kirk Baker

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Re: Incremental error
« Reply #5 on: November 07, 2014, 01:33:46 PM »
Graeme,

What is the exact text of the message you get?  Could you take a screen grab of it (JPEG format please) and post it here?

Thanks,

-Kirk

Offline graemefordham

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Re: Incremental error
« Reply #6 on: November 07, 2014, 02:08:33 PM »
Hi Kirk,

Well, frustratingly I just tried a test and the problem did not present again. It has been occurring the last week during work, so I will post back with a screen capture when this happens again. Maybe my adding a file to the card via finder as the other commenter had suggested I try altered something. Would be good to know anyway, so I'll keep this updated if and when. 

Many thanks for your support.

Best regards,

Graeme
« Last Edit: November 07, 2014, 02:11:09 PM by graemefordham »

Offline graemefordham

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Re: Incremental error
« Reply #7 on: November 10, 2014, 12:45:58 AM »
Hi Kirk, this issue has just occurred again... please see the screenshot. This shoves my workflow out the window. I hope you can help.

I made a test before this job and everything was functioning fine. Formatted and started with this result. Is there any guidance as to low level or standard formatting? Should this make a difference?


Best,

Graeme


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« Last Edit: November 10, 2014, 12:49:24 AM by graemefordham »

Offline Hayo Baan

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Re: Incremental error
« Reply #8 on: November 10, 2014, 02:34:18 AM »
Graeme,

It sure does feel like a permissions problem to me.

Can you mount the disk (when PM pops up, do NOT ingest it) and then run the following commands on the command line (Terminal application) and show us the output:
Code: [Select]
ls -al /Volumes/EOS_DIGITAL
diskutil info /Volumes/EOS_DIGITAL

Thanks,
Hayo
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Web: www.hayobaan.nl

Offline Kirk Baker

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Re: Incremental error
« Reply #9 on: November 10, 2014, 06:10:57 AM »
Graeme,

I made a test before this job and everything was functioning fine. Formatted and started with this result. Is there any guidance as to low level or standard formatting? Should this make a difference?

I also would like to see what Hayo has directed you to do.

How are you doing the formatting?  We recommend that you always format the card in your camera and never share cards between different bodies, even if they're the same make and model.

-Kirk

Offline graemefordham

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Re: Incremental error
« Reply #10 on: November 10, 2014, 07:58:24 AM »
Hi Hayo, Kirk,

Here are the results:

GMBP-10:~ gg$ diskutil info /Volumes/EOS_DIGITAL
   Device Identifier:        disk4s1
   Device Node:              /dev/disk4s1
   Part of Whole:            disk4
   Device / Media Name:      Untitled 1

   Volume Name:              EOS_DIGITAL
   Escaped with Unicode:     EOS_DIGITAL

   Mounted:                  Yes
   Mount Point:              /Volumes/EOS_DIGITAL
   Escaped with Unicode:     /Volumes/EOS_DIGITAL

   File System Personality:  ExFAT
   Type (Bundle):            exfat
   Name (User Visible):      ExFAT

   Partition Type:           Windows_NTFS
   OS Can Be Installed:      No
   Media Type:               Generic
   Protocol:                 Secure Digital
   SMART Status:             Not Supported
   Volume UUID:              4DEB495B-F20C-3C60-86D2-5400A0DF6CFF

   Total Size:               63.8 GB (63847792640 Bytes) (exactly 124702720 512-Byte-Units)
   Volume Free Space:        62.3 GB (62285414400 Bytes) (exactly 121651200 512-Byte-Units)
   Device Block Size:        512 Bytes

   Read-Only Media:          Yes
   Read-Only Volume:         Yes
   Ejectable:                Yes

   Whole:                    No
   Internal:                 Yes

GMBP-10:~ gg$


No idea why it's presenting as read only.
This card doesn't get shared and is always formatted in the camera (5D MKIII), almost daily.

Many thanks,

Graeme




Offline graemefordham

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Re: Incremental error
« Reply #11 on: November 10, 2014, 08:02:47 AM »
just reformatted fresh, took a shot and followed Hayo's advice again... in case there were other variables.

Here are the results:

Last login: Mon Nov 10 17:00:13 on ttys000
GMBP-10:~ gg$ GMBP-10:~ gg$ diskutil info /Volumes/EOS_DIGITAL
-bash: GMBP-10:~: command not found
GMBP-10:~ gg$    Device Identifier:        disk4s1
-bash: Device: command not found
GMBP-10:~ gg$    Device Node:              /dev/disk4s1
-bash: Device: command not found
GMBP-10:~ gg$    Part of Whole:            disk4
-bash: Part: command not found
GMBP-10:~ gg$    Device / Media Name:      Untitled 1
-bash: Device: command not found
GMBP-10:~ gg$
GMBP-10:~ gg$    Volume Name:              EOS_DIGITAL
-bash: Volume: command not found
GMBP-10:~ gg$    Escaped with Unicode:     EOS_DIGITAL
-bash: Escaped: command not found
GMBP-10:~ gg$
GMBP-10:~ gg$    Mounted:                  Yes
-bash: Mounted:: command not found
GMBP-10:~ gg$    Mount Point:              /Volumes/EOS_DIGITAL
   Escaped with Unicode:     /Volumes/EOS_DIGITAL

   File System Personality:  ExFAT
   Type (Bundle):            exfat
   Name (User Visible):      ExFAT

   Partition Type:           Windows_NTFS
   OS Can Be Installed:      No
   Media Type:               Generic
   Protocol:                 Secure Digital
   SMART Status:             Not Supported
   Volume UUID:              4DEB495B-F20C-3C60-86D2-5400A0DF6CFF

   Total Size:               63.8 GB (63847792640 Bytes) (exactly 124702720 512-Byte-Units)
   Volume Free Space:        62.3 GB (62285414400 Bytes) (exactly 121651200 512-Byte-Units)
   Device Block Size:        512 Bytes

   Read-Only Media:          Yes
   Read-Only Volume:         Yes
   Ejectable:                Yes

   Whole:                    No
   Internal:                 Yes

Offline Kirk Baker

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Re: Incremental error
« Reply #12 on: November 10, 2014, 10:03:01 AM »
Graeme,

That's really odd.  Perhaps it's something wrong with your card reader?  Do you have another one you can try?

-Kirk

just reformatted fresh, took a shot and followed Hayo's advice again... in case there were other variables.

Here are the results:

Last login: Mon Nov 10 17:00:13 on ttys000
GMBP-10:~ gg$ GMBP-10:~ gg$ diskutil info /Volumes/EOS_DIGITAL
-bash: GMBP-10:~: command not found
GMBP-10:~ gg$    Device Identifier:        disk4s1
-bash: Device: command not found
GMBP-10:~ gg$    Device Node:              /dev/disk4s1
-bash: Device: command not found
GMBP-10:~ gg$    Part of Whole:            disk4
-bash: Part: command not found
GMBP-10:~ gg$    Device / Media Name:      Untitled 1
-bash: Device: command not found
GMBP-10:~ gg$
GMBP-10:~ gg$    Volume Name:              EOS_DIGITAL
-bash: Volume: command not found
GMBP-10:~ gg$    Escaped with Unicode:     EOS_DIGITAL
-bash: Escaped: command not found
GMBP-10:~ gg$
GMBP-10:~ gg$    Mounted:                  Yes
-bash: Mounted:: command not found
GMBP-10:~ gg$    Mount Point:              /Volumes/EOS_DIGITAL
   Escaped with Unicode:     /Volumes/EOS_DIGITAL

   File System Personality:  ExFAT
   Type (Bundle):            exfat
   Name (User Visible):      ExFAT

   Partition Type:           Windows_NTFS
   OS Can Be Installed:      No
   Media Type:               Generic
   Protocol:                 Secure Digital
   SMART Status:             Not Supported
   Volume UUID:              4DEB495B-F20C-3C60-86D2-5400A0DF6CFF

   Total Size:               63.8 GB (63847792640 Bytes) (exactly 124702720 512-Byte-Units)
   Volume Free Space:        62.3 GB (62285414400 Bytes) (exactly 121651200 512-Byte-Units)
   Device Block Size:        512 Bytes

   Read-Only Media:          Yes
   Read-Only Volume:         Yes
   Ejectable:                Yes

   Whole:                    No
   Internal:                 Yes

Offline Hayo Baan

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Re: Incremental error
« Reply #13 on: November 10, 2014, 10:21:48 AM »
Have you ever formatted this card on a non-Mac computer? The disk info shows us that it is formatted as exfat (which is fully supported by Mac osx as far as I know), but that it is partitioned as NTFS??? NTFS is indeed read only on a Mac (ok, there are some hacks to bypass that, as well as third party drivers, but I don't think we should need to go there).

I don't have a 64GB card myself to see how that gets formatted in my own cameras but perhaps you can low level for at it in your camera to get it into a different state. Also you may try formatting it in a different camera. As a final resort, open disk utility on your Mac, select your card there and remove all partitions and completely erase is, creating a fat file system.

Looking forward to your findings :)
Hayo Baan - Photography
Web: www.hayobaan.nl

Offline graemefordham

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Re: Incremental error
« Reply #14 on: November 11, 2014, 02:42:28 PM »
Hi guys,

Apologies for the delayed reply. I've just done some testing and I really don't know what to make of it.

- this card has only ever been formatted in the camera (5D MKIII), until today when I formatted it, as suggested, on my mac as well. Curiously enough it still came up with the NTFS partitioning. My knowledge isn't good enough to know why, but I can assure you that I formatted for ExFAT with disc utility on the mac. I then also tried formatting in camera with low level as well to boot. All of which brings up the same results.
- The card is functioning quite fine during these test, no errors with ingests or the return of my initial complaint. Still this also happened before, and then in the middle of a shooting day the same error appeared. I guess you can understand my slight nervousness in trusting it again fully. I can always create new folders in camera each time to avoid formatting unnecessarily before the days end (as this is essentially my backup and copy to card) and adjust my workflow to suit, but I was rather attached to my existing one... worked seamlessly for a good while.
- As seen below, the terminal reports come back with both 'yes' and 'no' answers for the 'read-only' questions, as and when it pleased. No trend. I have been using my sd card slot in the mac, but also tried my Lexar reader... seems not to make a difference. 

Sorry to keep presenting what seems like useless information. Would be nice to solve it though.

Thanks for your further suggestions....

Graeme






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