PM5 Unable to see my Synology NAS drive

[vincent@vincentmistretta.com]

Hi,
I am running OS X Yosemite and have all firmware and hardware updates installed.  For some reason PM is not seeing my Synology ds415+.  Appreciate your thoughts and suggestions.
Best,
Vincent

[Mick O (Camera Bits)]

Hi Vincent,

I have a few questions to help figure out what's going on.

Can you access the drive through Finder? Does it have a drive letter?
Do other apps see and read from the drive?

Hopefully we can get this sorted out.

-Mick

[vincent@vincentmistretta.com]

Hi and thanks for your help.
Finder does see the drive(s), they are listed by name under shared but do not have a drive letter/number.
I tried to access the images via photoshop and had no problem accessing all the files.
Thanks,
Vincent

[Kirk Baker]

Vincent,

Hi and thanks for your help.
Finder does see the drive(s), they are listed by name under shared but do not have a drive letter/number.
I tried to access the images via photoshop and had no problem accessing all the files.

Open up a Terminal window and enter the following and then hit return:

ls -al /Volumes

Copy the output and paste it in your reply to this message.  I have a Synology DS410 and PM5 has no trouble accessing any of the volumes on it.  I run Mac OS X 10.9.5 on my system.

-Kirk

[vincent@vincentmistretta.com]

Hi Kirk:

drwxrwxrwt@  7 root              admin   238 May 21 11:59 .
drwxr-xr-x@ 33 root              wheel  1190 Mar 29 10:02 ..
-rw-r--r--@  1 vincentmistretta  admin  6148 Jul  2  2014 .DS_Store
drwx------   1 vincentmistretta  staff   364 May 16 23:09 Image Library
drwx------   1 vincentmistretta  staff   364 May 21 11:59 Image Library-1
lrwxr-xr-x   1 root              admin     1 May 19 20:14 Macintosh HD -> /
drwx------   1 vincentmistretta  staff   264 May 17 06:50 Video Library

Thanks,
Vincent

[vincent@vincentmistretta.com]

I have mac 10.10.3 and PM 5.0, build 16299 (579a307)
Here is a really strange thing, when I launched PM to get the build number ( I did that many times over the last 2 days and never saw the drives), the synology drives are there now.

Hmmmmm.

[Kirk Baker]

Vincent,

If the Synology NAS shows up in the Finder's sidebar, that doesn't necessarily mean that any of its volumes are mounted.  PM will only see mounted volumes.  It does not have the capability of dealing with mounting a server and doing authentication (login).  You'll have to do that in the Finder by clicking on the server in the sidebar and logging in prior to PM seeing your server's volumes.

HTH,

-Kirk

[vincent@vincentmistretta.com]

Thanks Kirk, but I was logged into/mounted them prior to launching PM.  I wonder, I am setting these 2 drives up as mirrors (1 will be offsite as a sync backup).  Could the fact that they are on the same network right now replicating be the issue?  PM now shows the 2 folders (1 on each drive). 

[Kirk Baker]

Vincent,

Thanks Kirk, but I was logged into/mounted them prior to launching PM.  I wonder, I am setting these 2 drives up as mirrors (1 will be offsite as a sync backup).  Could the fact that they are on the same network right now replicating be the issue?  PM now shows the 2 folders (1 on each drive).

The reason I asked you to get a directory listing of /Volumes on your system is because PM won't show any volumes unless they're listed in /Volumes.  If you get a case where your drives show up in /Volumes but PM's Navigator won't show them, please let me know.

One alternative that may assist you would be to add your NAS volumes to the Favorites, it will always be listed there even if the volume is not mounted.  When a favorite is not accessible, it will show up as disabled, but if the volume later becomes mounted then it should become enabled automatically.

-Kirk

[vincent@vincentmistretta.com]

Thanks Kirk