Ingest Errors

[KBrackinPhoto]

Hello I'm running Photo Mechanic Version 5.0, build 18980 (60d39ba) on Mac OS X El Capitan Version 10.11.6 and I'm getting errors on every image I try to ingest. It is impacting every image from multiple cards when trying to ingest to a WD easystore external hard drive. PM log is attached.

[Kirk Baker]

Hello I'm running Photo Mechanic Version 5.0, build 18980 (60d39ba) on Mac OS X El Capitan Version 10.11.6 and I'm getting errors on every image I try to ingest. It is impacting every image from multiple cards when trying to ingest to a WD easystore external hard drive. PM log is attached.

What format is the disk in the "easystore"?  Check it with DiskUtility.

-Kirk

[KBrackinPhoto]

ExFAT. I've been using this drive for months and haven't had a problem until this week. I formatted it upon original purchase.

[Kirk Baker]

ExFAT. I've been using this drive for months and haven't had a problem until this week. I formatted it upon original purchase.

Why a non-macOS standard filesystem?  Do you need to also plug it into a Windows machine?

-Kirk

[KBrackinPhoto]

I ingest all of my photos to WD external drives. I don't like to keep all of the files on my comp hard drive - slows it down when I work in Lightroom. ExFAT is the way all of my externals are formatted and I've never had an issue until now.

[Kirk Baker]

I ingest all of my photos to WD external drives. I don't like to keep all of the files on my comp hard drive - slows it down when I work in Lightroom. ExFAT is the way all of my externals are formatted and I've never had an issue until now.

I suggest contacting our support folks directly to troubleshoot this problem.

Contact our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]