Connection to Drobo 5N not working

[gianca49]

Hi Support
I have a Drobo 5N connected 5 x 6TB = 30TB
2 volumes mounted
each volume shows 17TB  in finder
(see screenshot)

Finder can see all images on the volumes
see screenshot 2

PM can not see the folders in the volumes
see screenshot 3

I use an additional DroboPro with 8 x 2 TB and it works well
screenshot 4

is PM limited to 16TB and not beyond ?
please check this out

thank you in advance
kind regards
giancarlo cattaneo, switzerland

[Kirk Baker]

Giancarlo,

is PM limited to 16TB and not beyond ?

No.  PM does not care how large a volume is.

It would be worthwhile to see if there are any messages in your PM log file.  Go to the Help menu, choose 'Reveal Support Data...' and then post the resulting zipped PM log file here.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your file.

Thanks,

-Kirk

[gianca49]

dear Kirk

here is the zip file

however with the help of an IT specialist we got it working.
do not loose time on this anymore.

thanks and best regards
giancarlo

[Kirk Baker]

Giancarlo,

here is the zip file

however with the help of an IT specialist we got it working.
do not loose time on this anymore.

What was the solution?  Providing the solution may help others who search for a similar problem on the forum.

Thanks,

-Kirk

[gianca49]

to all users of Drobo 5N

we assigned a fixed IP address to the Drobo.

best regards
Giancarlo