Unable unmount source disc after ingest (win XP)

[Colin Hackley]

Hey Kirk,

I’m running Windows XP pro and have started using an external USB 2.0 card reader for ingesting my photos. I have checked the “unmount source disc(s) after ingest box" in the ingest control window. However, after I ingest files from the card I get a notice in the ingest progress window saying the disk can not be unmounted.

Is there a setting elsewhere on my computer I need to look at to make this work?
 
Thanks,
Colin

[Kirk Baker]

Colin,

I’m running Windows XP pro and have started using an external USB 2.0 card reader for ingesting my photos. I have checked the “unmount source disc(s) after ingest box" in the ingest control window. However, after I ingest files from the card I get a notice in the ingest progress window saying the disk can not be unmounted.

Is there a setting elsewhere on my computer I need to look at to make this work?

Not to my knowledge.  What happens if you try and eject the card by right clicking on the disk in Windows Explorer?  Does it work then?

-Kirk

[Colin Hackley]

Thanks for your response Kirk.

I've since talked with our I.T. department and learned that certain sneaky security settings just put in place by them have to be switched off to allow the disc to unmount. They made those changes and now the error message is gone and a new message tells me: "Volume "E:\" has been unmounted and is safe to eject."

Sorry to have wasted your time.

Colin