For a problem like this, I suggest contacting our support folks at:
By email: support@camerabits.com
By phone: +1 503.547.2888 // Fax: +1 503.547.2880
Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
Interactive troubleshooting on the phone or with screen sharing is much better than going back and forth on the forums.
-Kirk