Cannot ingest from Sanho HyperDrive UDMA3

[robgo2]

I have been using PM with great success for several years. However, I recently purchased a Sanho HyperDrive UDMA3 for storing image files in the field. The internal drive is a Kingston HyperX SSD. When I connect the Sanho to my computer via a USB 3 cable, the drive appears in the finder and also in PM's Navigator. However, when I try to execute an Ingest command, the drive does not show up in the Ingest dialog box. Previously, I used a NextoDI for this purpose and never had a problem ingesting, so I am puzzled as to why this might be happening.

I am using a MacPro (2013) running OS 10.12.3.

Rob

[Kirk Baker]

Rob,

I have been using PM with great success for several years. However, I recently purchased a Sanho HyperDrive UDMA3 for storing image files in the field. The internal drive is a Kingston HyperX SSD. When I connect the Sanho to my computer via a USB 3 cable, the drive appears in the finder and also in PM's Navigator. However, when I try to execute an Ingest command, the drive does not show up in the Ingest dialog box. Previously, I used a NextoDI for this purpose and never had a problem ingesting, so I am puzzled as to why this might be happening.

It's hard to say why PM won't show the drive without getting access to a drive, but if you can try something for me, we can rule out one issue.

Open the Terminal application and enter the following (then press the enter/return key and then copy the output from the window and paste it into your reply)

ls -l /Volumes

Thanks,

-Kirk

[robgo2]

Kirk,

Here is the result.

I should add that the drive shows in PM's browser and also in Adobe Bridge's browser. Finally, I tried Apple's Image Capture, and it did not show the drive as an ingestible source.

Rob

[Kirk Baker]

Rob,

Here is the result.

It didn't work.  You typed in the command without the required spaces.  Simply copy and paste this text instead:

ls -l /Volumes

Then paste the output in your reply.

Thanks,

-Kirk

[robgo2]

OK, Kirk, I think this is what you want.  BTW, Colorspace is the name of the Sanho drive. This seems to show that the drive is recognized by the OS, but still, it is not recognized by Photo Mechanic as an Ingest source. I hope that you can figure out why.

Rob

[Kirk Baker]

Rob,

What's special about "Boot Backup", "Photos Vol 2", and "Storage" such that they don't show up?

There are a few reasons why Ingest won't show a disk:

1) The disk appears to have 'system' files on it.
2) The disk is already being ingested.
3) The disk has a folder on the root named "PMIngestIgnore" or ".PMIngestIgnore" on it.
4) The disk is being used for PM's cache.
5) PM is located on the disk.

I see that there is additional attribute information present on your Sanho drive.  Copy and paste this into your Terminal window and send back the results:

ls -a@lbe /Volumes

Thanks,

-Kirk

[robgo2]

Kirk, I have no idea why those three volumes do not show up.

The Sanho drive does have its own OS, but when it is connected to my MacPro, the drive is turned off.

Here is the new information from Terminal.

Rob

[Kirk Baker]

Rob,

Kirk, I have no idea why those three volumes do not show up.

The Sanho drive does have its own OS, but when it is connected to my MacPro, the drive is turned off.

Here is the new information from Terminal.

Thanks.

OK, let's find out what is on the drive that is making PM not want to ingest from it.  This command will produce a lot of text so I am going to have you produce a text file that you will upload here:

ls -alR /Volumes/Misc1 > ~/Desktop/dir.txt

The text file named "dir.txt" will now be on your desktop.  Please upload it here.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your dir.txt file.

Thanks,

-Kirk

[robgo2]

Here it is. The file looks empty to me. I copied and pasted the command into Terminal.

[Kirk Baker]

Here it is. The file looks empty to me. I copied and pasted the command into Terminal.

I'm sorry.  My mistake.  Try this:

ls -alR /Volumes/COLORSPACE > ~/Desktop/dir.txt

The text file named "dir.txt" will now be on your desktop.  Please upload it here.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your dir.txt file.

Thanks,

-Kirk

[robgo2]

Hi, Kirk,

That worked.

Rob

[Kirk Baker]

Rob,

That worked.

Thanks.  The drive has a folder on its root named "SYSTEM" which PM finds and determines that the disk is not a camera card (camera cards usually have a folder on the root named DCIM and no SYSTEM folder).  Because the disk appears to be an OS boot disk, PM filters it from the list of disks in Ingest.

You can use the Ingest from Folders option instead and choose the folder(s) containing the images.  The directory layout on the device seems kind of odd to me, but I see movies and images in the "BACKUP/CARD.001", "BACKUP/CARD.002", "BACKUP/DCIM", and "BACKUP/PRIVATE" folders.

HTH,

-Kirk

[robgo2]

Ingest Folders works! The folder that contains the files that I need is DCIM.

Thanks, Kirk. I knew that you would figure it out.

Rob

[Kirk Baker]

Rob,

Ingest Folders works! The folder that contains the files that I need is DCIM.

Thanks, Kirk. I knew that you would figure it out.

You're welcome.

-Kirk