IPTC Template issues

[Bob Hendricks]

I can enter a title for an artwork object in the IPTC Template, but when I scroll horizontally in the table of artwork fields, the program crashes and restarts with  "send support a message".  This is consistent.

See also my entry on the same topic for PM 6  where the program hangs, but does not crash, in essentially the same location.

[Kirk Baker]

Bob,

I can enter a title for an artwork object in the IPTC Template, but when I scroll horizontally in the table of artwork fields, the program crashes and restarts with  "send support a message".  This is consistent.

See also my entry on the same topic for PM 6  where the program hangs, but does not crash, in essentially the same location.

Please file the crash report.

-Kirk

[Bob Hendricks]

Kirk:

I filled out the crash report that came up when the program restarted.  Did you get it?

Bob

[Kirk Baker]

Bob,

I filled out the crash report that came up when the program restarted.  Did you get it?

Yes, it finally arrived.  Something odd is going on for sure.  And we're unable to reproduce the problem.  Could you make a screen recording of what you're doing to make it crash and post a link to it?

Thanks,

-Kirk

[Bob Hendricks]

Kirk:  Please see my entry in the PM 6 topic "IPTV Template issues" The effects are similar in both versions of PM, so I am putting up a common response to both.

Bob

[Bob Hendricks]

I have now tested this issue in build 4356 of 6+. The program crashes.  The effect has been duplicated twice and behavior is consistent.  I filled out the crash report, but in case that did not come through to you, here are  the steps I followed:

1. start 6+
2. File=>Open Recent
3. open my subdirectory of a few test files
4. select an image (this image had an xmp sidecar which I have attached
5. scroll to the Artwork/Object table
6. table is empty
7. scroll sideways to the right on the first line; scroll back to the left --all is ok
8. click on empty Title box--it is locked; cannot enter any data
9. click on  "+" box  --this box usually inserts the words "default" across the first row of the table
10. Now, the program crashes

I suspect the sidecar, so will delete it and report results momentarily

[Bob Hendricks]

Here are the results of the next test:

1. I quit 6+ in order to force a fresh reload
2. I removed the xmp sidecar from my test image folder (placed it in a subfolder and renamed it)
3. start 6+ in normal way (get messages about previous crash; bypass sending the crash reports)
4. follow the steps of previous post exactly
5. 6+ crashes in exactly the same way

I noticed that although the sidecar is gone, the template had save values of other variables in the IPTC template.

I cleared the template and then scrolled to the Artwork table--behavior is consistent--program crashes.