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Author Topic: Organizer tab freezes  (Read 2943 times)

Offline Indy

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Organizer tab freezes
« on: January 01, 2021, 04:39:18 PM »
PM+ v6.0, b5438
Windows 10

Just starting to use (and test) the Catalog feature of PMP - I have less than 100 photos in the catalog I created.

The Organizer tab works initially but if I go do other things and then return to it, it is unresponsive to any actions.  I have to restart PM+ to get it working again.

Here are the rough steps I did when it last happened:
- in Organizer tab, used browse tab to browse catalog with no problems
- went to Favorites tab, opened another folder (contact sheet) and processed photos (browsed and deleted unwanted photos)
- went back to the Organizer tab, it was froze and would not respond to any actions

Let me know if you need any additional information.

« Last Edit: January 01, 2021, 04:43:12 PM by Kirk Baker »
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Offline Kirk Baker

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Re: Organizer tab freezes
« Reply #1 on: January 01, 2021, 04:42:36 PM »
Quote from: Indy on January 01, 2021, 04:39:18 PM
PM+ v6.0, b5438
Windows 10

Just starting to use (and test) the Catalog feature of PMP - I have less than 100 photos in the catalog I created.

The Organizer tab works initially but if I go do other things and then return to it, it is unresponsive to any actions.  I have to restart PM+ to get it working again.

Here are the rough steps I did when it last happened:
- in Organizer tab, used browse tab to browse catalog with no problems
- went to Favorites tab, opened another folder (contact sheet) and processed photos (browsed and deleted unwanted photos)
- went back to the Organizer tab, it was froze and would not respond to any actions

Let me know if you need any additional information.

What kind of input devices are you using?  Would any of them happen to be a tablet?

-Kirk
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Offline Indy

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Re: Organizer tab freezes
« Reply #2 on: January 01, 2021, 04:53:11 PM »
Quote from: Kirk Baker on January 01, 2021, 04:42:36 PM

What kind of input devices are you using?  Would any of them happen to be a tablet?

-Kirk
No tablet involved.  Lenovo (Thinkpad) laptop (no touchscreen), external monitors, Logitech wireless mouse & keyboard
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Offline Kirk Baker

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Re: Organizer tab freezes
« Reply #3 on: January 01, 2021, 05:16:58 PM »
OK.  Thanks.  We know of an issue with some drawing tablets on Windows 10.

I'd like to see your Photo Mechanic log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk
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Offline Indy

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Re: Organizer tab freezes
« Reply #4 on: January 01, 2021, 06:56:56 PM »
Log zip file attached.
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Offline Jerry H

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Re: Organizer tab freezes
« Reply #5 on: January 05, 2021, 09:36:37 AM »
I'm unable to recreate the problem that you're having.

I suggest contacting our support team at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
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