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Author Topic: License general reset  (Read 2133 times)

Offline ralf

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License general reset
« on: January 10, 2021, 07:57:43 AM »
Hi,

I do have 3 Macs running, but I am unable to put my 3rd PM 6 license to my 3rd computer. PM says I have already 3 licenses in use. Is there any chance to reset/disable the complete license and restart to distribute the license to my 3 computers again? I couldn't find any instruction to reset the complete distribution on my computers.
To reset all my computers doesn't make any sense, because there is this virtual "computer" with the 3rd license which I cannot delete, because it doesn't exist.

Thanks
Ralf
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Offline Kirk Baker

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Re: License general reset
« Reply #1 on: January 10, 2021, 10:39:43 AM »
Quote from: ralf on January 10, 2021, 07:57:43 AM
I do have 3 Macs running, but I am unable to put my 3rd PM 6 license to my 3rd computer. PM says I have already 3 licenses in use. Is there any chance to reset/disable the complete license and restart to distribute the license to my 3 computers again? I couldn't find any instruction to reset the complete distribution on my computers.
To reset all my computers doesn't make any sense, because there is this virtual "computer" with the 3rd license which I cannot delete, because it doesn't exist.

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

They should be able to deactivate the system that you can't identify.

-Kirk
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