« previous next »
Pages: [1]   Go Down

Author Topic: Folders saved to Favotires tab disappear  (Read 2806 times)

Offline cornel.p

  • Newcomer
  • *
  • Posts: 31
    • View Profile
Folders saved to Favotires tab disappear
« on: July 30, 2021, 02:53:52 PM »
Sometime folders from Favorites tab disappear for no reason.
I do not know why.
Windws 10, PM6Plus 5820
Reveal Support Data is attached
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Folders saved to Favotires tab disappear
« Reply #1 on: July 30, 2021, 04:30:02 PM »
Cornel,

Quote from: cornel.p on July 30, 2021, 02:53:52 PM
Sometime folders from Favorites tab disappear for no reason.
I do not know why.
Windws 10, PM6Plus 5820
Reveal Support Data is attached

Top-level folders?

-Kirk
Logged

Offline cornel.p

  • Newcomer
  • *
  • Posts: 31
    • View Profile
Re: Folders saved to Favotires tab disappear
« Reply #2 on: July 30, 2021, 09:52:48 PM »
What do you mean by top-level folders?
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Folders saved to Favotires tab disappear
« Reply #3 on: July 31, 2021, 11:12:07 AM »
Quote from: cornel.p on July 30, 2021, 09:52:48 PM
What do you mean by top-level folders?

The items that you add to the Favorites tree.  Everything else is a subfolder of a favorite.

-Kirk
Logged

Offline cornel.p

  • Newcomer
  • *
  • Posts: 31
    • View Profile
Re: Folders saved to Favotires tab disappear
« Reply #4 on: August 08, 2021, 10:30:57 AM »
Yes it is about Top-level folders.
Sometimes all the folders disappear, sometimes only few.
This is happening to me on my desktop and on my laptop, both with Windows 10.
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Folders saved to Favotires tab disappear
« Reply #5 on: August 09, 2021, 09:14:29 AM »
Quote from: cornel.p on August 08, 2021, 10:30:57 AM
Yes it is about Top-level folders.
Sometimes all the folders disappear, sometimes only few.
This is happening to me on my desktop and on my laptop, both with Windows 10.

Sounds like something is preventing your system registry from retaining the info that the Favorites uses to preserve/restore that information.  For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
Logged
Pages: [1]   Go Up
« previous next »