Subfolders not shown

[deondo]

Hi,

I'm working with PM+ Ver 6097. Since I updated on the left side browser subfolders of my external HDD are not shown (see attached screenshot)

MacBook Pro 13" an OS Monterey

Regards
deondo

[Kirk Baker]

Is there something special about the "Fotos 2017" drive that makes it different than the other drives that do work properly?

I'd like to see your Photo Mechanic log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[deondo]

Hi Kirk,

it's not only the Foto_2017" called hard drive but any other hard drive attached to the Mac. I'll send you another screenshot with two attached hdd's. And the log file too.

Regards
Werner

[Kirk Baker]

Werner,

it's not only the Foto_2017" called hard drive but any other hard drive attached to the Mac. I'll send you another screenshot with two attached hdd's. And the log file too.

I see failures due do permissions issues when accessing those drives.  Have you granted Full Disk Access to Photo Mechanic Plus?  If not, then the OS will limit our application's ability to access your drives.

Please see this article: https://docs.camerabits.com/support/solutions/articles/48001152686-trouble-using-external-drives-with-macos-catalina

-Kirk

[deondo]

Hi Kirk,

sorry but PM+ is not listed in security&privacies/Fulldiskaccess. May be due to the Monterey OSX?

Another copy of PM+ is running on a second Mac with the Catalina OSX which ist running fine.

Regards

[deondo]

Hi Kirk,

now I added PM+ manually to Systems/Privacy an now it seems to work.
Thanks for your help and support.

Regards
Werner