« previous next »
Pages: [1]   Go Down

Author Topic: Launching Preferences  (Read 2656 times)

Offline ejatpa

  • Newcomer
  • *
  • Posts: 29
    • View Profile
Launching Preferences
« on: July 15, 2022, 04:32:25 PM »
I am trying to change my external editor preferences.  However, when I go into preferences and select launching and make the changes, nothing happens.  The current programs will launch, but I can't remove them as a launching preference nor can I add new ones.  I try to add new programs, but they do not show up in the "edit photo with" tab.  The old ones are still there.

PM 6 build 6496
Windows 10
Logged

Offline Mick O (Camera Bits)

  • Camera Bits Staff
  • Hero Member
  • *****
  • Posts: 553
    • View Profile
    • Camera Bits
Re: Launching Preferences
« Reply #1 on: July 15, 2022, 04:54:30 PM »
Could you post a screenshot of your settings? That might help us troubleshoot this.
Logged
Mick O
Camera Bits

Offline ejatpa

  • Newcomer
  • *
  • Posts: 29
    • View Profile
Re: Launching Preferences
« Reply #2 on: July 15, 2022, 06:42:57 PM »
Here is the preferences page and it includes the launching tab.  I want to delete the current options and add some new ones.  I can go through the process of adding new ones, and then saving it or selecting apply now.  However, the options do not change when I select "edit photo with".

Thanks

EJ
Logged

Offline ejatpa

  • Newcomer
  • *
  • Posts: 29
    • View Profile
Re: Launching Preferences
« Reply #3 on: July 15, 2022, 06:45:04 PM »
here is another snap shot.
Logged

Offline ejatpa

  • Newcomer
  • *
  • Posts: 29
    • View Profile
Re: Launching Preferences
« Reply #4 on: July 15, 2022, 06:46:10 PM »
The forum appears to be cutting off half of the snap shot.  I'm not sure what to do to fix it.

EJ
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Launching Preferences
« Reply #5 on: July 17, 2022, 06:14:47 AM »
Quote from: ejatpa on July 15, 2022, 06:42:57 PM
Here is the preferences page and it includes the launching tab.  I want to delete the current options and add some new ones.  I can go through the process of adding new ones, and then saving it or selecting apply now.  However, the options do not change when I select "edit photo with".

I'd like to see your Photo Mechanic log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk
Logged

Offline ejatpa

  • Newcomer
  • *
  • Posts: 29
    • View Profile
Re: Launching Preferences
« Reply #6 on: July 17, 2022, 11:06:14 AM »
Kirk,

I messed up.  I posted to the wrong section.  I am not using PM Plus, but rather using the regular PM.

Sorry about that.

EJ
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Launching Preferences
« Reply #7 on: July 17, 2022, 08:05:13 PM »
I see nothing odd in your log in the recent few days.  For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
Logged
Pages: [1]   Go Up
« previous next »