No scan, no updates

[henry albert]

Using Windows 11 and 10. Cannot scan to database. Trying to start it, but nothing happens. No messages, no explanation.

[Kirk Baker]

Using Windows 11 and 10. Cannot scan to database. Trying to start it, but nothing happens. No messages, no explanation.

Which build of Photo Mechanic Plus are you using?

I'd like to see your Photo Mechanic log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[henry albert]

I went to another computer and started from scratch. Same Windows setup. It looks like it scanned files to the new test database. However, it didn't scan the directories and there is no way to access the files in the database. The build is 6738.

[Kirk Baker]

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

[henry albert]

Well, it's beginning to look like Operator Malfunction, anyway. Things are looking up, I think.