Author Topic: Lost Catalogue  (Read 1196 times)

Offline mago

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Lost Catalogue
« on: February 16, 2023, 04:13:41 AM »
Reveal Support Data


Offline Kirk Baker

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Re: Lost Catalogue
« Reply #1 on: February 16, 2023, 08:07:35 AM »
Reveal Support Data

I'm seeing this in your log:

"Catalogs are not allowed to be located inside another catalog, please move it first"

What does the directory structure of your catalog look like?  Do you have one catalog folder inside another catalog's folder?

-Kirk

Offline mago

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Re: Lost Catalogue
« Reply #2 on: February 16, 2023, 11:11:48 AM »
No, not at all, it's on an internal drive, in the same place as always. It was right after the Blue screen and I don't really know what happened.

Offline mago

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Re: Lost Catalogue
« Reply #3 on: February 17, 2023, 12:40:47 AM »
My catalog is (was, because it has been lost) on an internal ssd disk

Offline Kirk Baker

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Re: Lost Catalogue
« Reply #4 on: February 17, 2023, 10:06:54 AM »
I'm confused by your screenshot.  What view mode is that?  Are those groups artificial, or are there actual subfolders?

-Kirk

Offline mago

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Re: Lost Catalogue
« Reply #5 on: February 17, 2023, 12:58:34 PM »
It is a screenshot of the folder where the photomechanic+ catalog is located.

The catalog is on an internal disk.

When I created my catalog of PM+ I named it "Mis Fotos" and saved it in a folder called PHOTOMECHANIC on an internal ssd called "EXTRA"

I have no idea where those folders come from, they are the folders that are currently in the catalog folder.

I am sending you several screenshots so that you can see the path where the catalog is saved.

Also I send you a capture with a backup copy that I had of the PM+ catalog, there are fewer folders, but I can't open it from PM either

Offline ahoward

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Re: Lost Catalogue
« Reply #6 on: February 17, 2023, 03:52:37 PM »
Quote
but I can't open it from PM either

How are you attempting to open it? Generally, if a catalog has been lost or forgotten, you would go to the Catalog menu, choose "Manage Catalogs", and then from the window that appears choose 'locate existing catalog' and choose the folder that contains your catalog (in this case 'Mis Fotos')

Is this what you have tried? If not, how are you attempting to open the Catalogs with Photo Mechanic?

Offline Kirk Baker

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Re: Lost Catalogue
« Reply #7 on: February 17, 2023, 08:34:23 PM »
For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

They will troubleshoot the problem with you.

-Kirk

Offline mago

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Re: Lost Catalogue
« Reply #8 on: February 19, 2023, 01:25:55 AM »
I try to open the catalog like this, but it doesn't exist, it disappeared.

The world is not ending  :), I will recreate the catalog.

Thank you very much for your help Kirk, sometimes things happen and that's it, I create another catalog, import again and that's it. No problem.

I will write to that address for a couple of indications that I need to create the new catalog, if it would be convenient to uninstall and reinstall PM+ ....

I repeat, thank you very much for your attention, there has been no solution, but the important thing is that you are always there to answer our questions.

Mago