Massive crash, catalog features won't start

[henry albert]

Build 6738. First I noticed the totals for some of the collections did not agree with how many images were actually there. Nothing I did could update the totals. Eventually the affected collections stopped accepting any new images. Then I started getting "maintenance needed" when I tried to add images. Ran the utility, the message disappeared, then came back if I tried to add images. The last time I tried to use a catalog function, the big crash hit. Everything stopped, including windows. All of Windows. Finally got a reboot and ran the repair utility. Took 15 minutes. Started PM. got error message "catalog features taking a long time to load." They never loaded. I have no catalogs.

So now what?

[Kirk Baker]

Build 6738. First I noticed the totals for some of the collections did not agree with how many images were actually there. Nothing I did could update the totals. Eventually the affected collections stopped accepting any new images. Then I started getting "maintenance needed" when I tried to add images. Ran the utility, the message disappeared, then came back if I tried to add images. The last time I tried to use a catalog function, the big crash hit. Everything stopped, including windows. All of Windows. Finally got a reboot and ran the repair utility. Took 15 minutes. Started PM. got error message "catalog features taking a long time to load." They never loaded. I have no catalogs.

So now what?

For a problem like this, I suggest contacting our support folks at:

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