Author Topic: PM reading folders really slow  (Read 1402 times)

Offline scofie65

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PM reading folders really slow
« on: October 22, 2023, 11:09:26 AM »
Hi, recently when I've tried to open a contact sheet in a folder, the page takes ages to load the contact sheet, which opens the folder with only the thumbnail showing the file names, the takes quite a while to slowly load the images. If its a folder with many images, the contact sheet will freeze and I need to go and prod 'Force Quit" and the box says "Photomechanic6 has stopped responding"
If I open a folder on the desktop, I get the 'sorting...' message and this can take a few minutes too.
I've also had a contact sheet not even showing most of the images in a folder, and when I tried to apply metadata the message was the images weren't in a format PM could recognise. Later that night, a PM opended the fodder no problem.
Using a MacBookPro with mac-OS 14.0

Offline Kirk Baker

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Re: PM reading folders really slow
« Reply #1 on: October 22, 2023, 11:39:17 AM »
For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

Offline scofie65

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Re: PM reading folders really slow
« Reply #2 on: October 23, 2023, 02:06:01 AM »
Thanks, I'll send them an email