Copy/Move Errors with latest version

[sokkrbill]

I have the latest installed version. Version 6.0 build 7212 (908865b3) on a desktop with MS 365 running Windows 11. Every time I try to copy and move files PM says an error has occurred. There is no detail. I have tried doing just a copy function - same issue.
How can this be corrected? Are there work arounds if your software has a glitch? I have tried restarting PM but no luck.

[ahoward]

Without an error message to go on the possibilities are pretty much endless. The destination or source drive could have unexpectedly lost connection, drive might be out of space, could be a permissions issue, and probably other things that I am forgetting.

If you try to copy those files to the same destination with Windows Explorer, are you successful? If you try to use Photo Mechanic to copy to a different destination (trying both a different drive and a different folder on the same drive) are you successful?

[Robert Edwards Media]

Hi, I’d recommend checking the PM.log file for clues. 

1) On the PM taskbar, select ‘Help’ then ‘Reveal Support Data’.  This will open the folder where PM stores its’ logs (and create a zip file which you don’t need for the moment.)

2) Add the PM folder opened by #1 to your bookmarks/favorites.

3) Open the PMDebug.txt file with a text editor, and turn on COPY_MOVE_LOGGING (change the OFF part of the string to ON)
COPY_MOVE_LOGGING   OFF  --->   COPY_MOVE_LOGGING   ON

4) Run a Copy/Move test and write down the start/end times.  You may wish to start with one file, then expand to multiple if needed to isolate the problem.

5) Open PM.log with a text editor.  Navigate to the start time for your Copy/Paste test and look for log entries that might explain what’s happening.  I attached a copy as an example for both a "copy" command and a "move" command.

6) When finished troubleshooting, un-do the change made in step #3.