Author Topic: Accessing files on My Passport for Mac  (Read 41 times)

Offline becaws

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Accessing files on My Passport for Mac
« on: Today at 10:51:22 AM »
For some reason I can't access files on My Passport. A red negative icon is on the folder name at the top of the page. I've been using this drive to store files and loaded files to it in the last 72 hrs.  I can click on the file but nothing opens. I can access the file with the Mac photos software just not PM. Any thoughts?

Offline ahoward

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Re: Accessing files on My Passport for Mac
« Reply #1 on: Today at 03:56:42 PM »
You may just need to enable Full Disk Access for Photo Mechanic:  https://docs.camerabits.com/support/solutions/articles/48001152686-unable-to-ingest-or-access-folders-in-navigator

If that's not it, can you provide some screenshots of what you see with regards to this issue? For example, we're not sure where you are seeing the red negative icon.