Author Topic: SFTP connection issues  (Read 149 times)

Offline ohammond

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SFTP connection issues
« on: January 09, 2026, 08:03:47 PM »
Hey all,

Having an issue at the moment where I am unable to successfully connect/upload to a client that uses sFTP.
Using a client such as FileZilla, I have no issues connecting to and uploading files with the same settings (port, username, password, server)

Upon trying to connect  - “Authenticating Server Credentials. Please wait…” appears in the dialog box and the app stops responding, requiring a force quit.

I have tried some earlier builds and all have the same issue, and also from different networks.

Photo Mechanic 2025.10 Build 8858 (6d77df7)
MacOS: Tahoe 26.0.1

Am trying to confirm from the client their SSH settings if that could be an issue.

[update] ssh server returns: OpenSSH_10.0p2, LibreSSL 3.3.6
SSH-2.0-9.5.0.0_openssh Globalscape

Many thanks in advance
Owen


LOGFILE:

********************************************************************************
Photo Mechanic version 2025.10.0.0 build 8858 (6d77df7)
[Sat Jan-10-2026 15:32:52.366][170cf7000][435943232] [0000000450b2e6d0] Initializing DNS resolver
[Sat Jan-10-2026 15:32:52.853][20c7d4800][435945488] PMDocumentController.mm:2791 macOS version: 26.0.1
[Sat Jan-10-2026 15:32:52.854][20c7d4800][435945488] PMDocumentController.mm:2796 Current locale is: C
[Sat Jan-10-2026 15:32:53.271][20c7d4800][435974784] PMCache.cpp:3273 cache: main thread startup
[Sat Jan-10-2026 15:32:53.271][20c7d4800][435974880] PMCache.cpp:1425 cache: spawning 14 worker threads (14 cpus) ...
[Sat Jan-10-2026 15:32:53.273][17398b000][435983168] PMCache.cpp:3213 cache: found 0 disk cache entries, 0 usable
[Sat Jan-10-2026 15:32:53.275][20c7d4800][436206080] PMCache.cpp:667 PMCache::PMCacheWorker::set_memory_cache_size_limit_mb(4915 MB) [5153751040] bytes
[Sat Jan-10-2026 15:32:53.275][20c7d4800][436206096] PMCache.cpp:682 PMCache::PMCacheWorker::set_disk_cache_size_limit_mb(1024 MB), reserve:100 MB
[Sat Jan-10-2026 15:32:55.294][20c7d4800][436486320] PMApp.mm:1978 Sparkle will not schedule an update check.
[Sat Jan-10-2026 15:37:59.264][170f1f000][436552144] [0000000451578244] PMCache.cpp:1959 cache: prune oldest image info: 1217 3032 11194 13433 16915 17993 32202 45980
[Sat Jan-10-2026 16:33:19.589][20c7d4800][436771744] PMApp.mm:1936 Sparkle updater did not find an update, error: You’re up to date! Photo Mechanic 2025.10, build 8858 (6d77df7) is currently the newest version available.
[Sat Jan-10-2026 16:34:16.439][20c7d4800][436739600] PMApp.mm:1978 Sparkle will not schedule an update check.
[Sat Jan-10-2026 16:38:32.111][170cf7000][436665760] [0000000450b2e6d0] RubyBridge: unexpected exception: SIGTERM
    <main>:779:in `sleep'
    <main>:779:in `run'
    eval:1:in `<main>'
********************************************************************************

********************************************************************************
Photo Mechanic version 2025.10.0.0 build 8858 (6d77df7)
[Sat Jan-10-2026 16:40:42.535][16e6e7000][435937584] [00000006362f66d8] Initializing DNS resolver
[Sat Jan-10-2026 16:40:42.914][20c7d4800][435939824] PMDocumentController.mm:2791 macOS version: 26.0.1
[Sat Jan-10-2026 16:40:42.915][20c7d4800][435939824] PMDocumentController.mm:2796 Current locale is: C
[Sat Jan-10-2026 16:40:43.154][20c7d4800][435976288] PMCache.cpp:3273 cache: main thread startup
[Sat Jan-10-2026 16:40:43.154][20c7d4800][435976368] PMCache.cpp:1425 cache: spawning 14 worker threads (14 cpus) ...
[Sat Jan-10-2026 16:40:43.154][17137b000][435984640] PMCache.cpp:3213 cache: found 0 disk cache entries, 0 usable
[Sat Jan-10-2026 16:40:43.157][20c7d4800][436207568] PMCache.cpp:667 PMCache::PMCacheWorker::set_memory_cache_size_limit_mb(4915 MB) [5153751040] bytes
[Sat Jan-10-2026 16:40:43.157][20c7d4800][436207584] PMCache.cpp:682 PMCache::PMCacheWorker::set_disk_cache_size_limit_mb(1024 MB), reserve:100 MB
[Sat Jan-10-2026 16:40:48.054][20c7d4800][436494480] PMApp.mm:1978 Sparkle will not schedule an update check.
[Sat Jan-10-2026 16:45:13.128][16e6e7000][437815712] [00000006362f66d8] RubyBridge: unexpected exception: SIGTERM
    <main>:779:in `sleep'
    <main>:779:in `run'
    eval:1:in `<main>'
********************************************************************************

« Last Edit: January 10, 2026, 05:05:32 PM by ohammond »

Offline Jerry H

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Re: SFTP connection issues
« Reply #1 on: Yesterday at 12:09:58 PM »
Hi Owen,

I've gone over your log files that you sent to our support department and I'm not sure what is causing the hang when trying to connect to the server.

It looks like it did connect to the server at the end of your PM.log file. Have you seen a dialog that asks you to add the server to your list of known hosts?




Offline ohammond

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Re: SFTP connection issues
« Reply #2 on: Yesterday at 01:50:56 PM »
No dialog box appears at all during the attempt to connect.

Additional information from the client provided in the support email this morning.