Snapshot save issue

[ulrik]

Hi,

Yesterday all worked. Today it doesnt work.

And its very strange:

Under upload I have different snapshots for each Photo agency. Local IPTC.

Under Model Releas ids I has a variable (to take the last 4 letters of a folder name). The variable is gone  since yesterday (although saved under snapshots) and I cant save it again. And it just for that box. Seems very strange....

If I open up the local IPTC template, paste the variable into the Model release ID box, close it again and then open it again and its gone.

All photos from yesterday was fine but since that all photos are wrong.....

Any idea what is going on?
Thanks.

[Kirk Baker]

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[ulrik]

Hi,

Attached.

I dont know if I explained it right.

But the content of Model Release ID disssapered overnight from saved snapshot under local upload window. And I cant add it no matter what I do. Im redoing it all with using another box.

Thanks,

[Maury-Support]

Hi ulrik,

For something like this, please contact our support team.

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

[ulrik]

Send it to support.