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Author Topic: Magnifying thumbnails  (Read 5721 times)

Offline scully

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Magnifying thumbnails
« on: January 06, 2008, 11:03:00 AM »

I´m working with version 4.4.3.2 on Mac Os 10.4.9 I have never had any problems with photomechanic.
Yesterday when I opened a contact sheet, I tried to magnify an image by clicking on the shutter in the lower right hand corner of the thumbnail and everything froze up. I cannot move anywhere within photomechanic.
I uninstalled the program and reinstalled it. It did the same thing.
I then updated the program. It does the same thing.
Does anyone know what´s going on?
Thanks
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Offline Kirk Baker

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Re: Magnifying thumbnails
« Reply #1 on: January 06, 2008, 11:41:59 AM »
Quote from: scully on January 06, 2008, 11:03:00 AM

I´m working with version 4.4.3.2 on Mac Os 10.4.9 I have never had any problems with photomechanic.
Yesterday when I opened a contact sheet, I tried to magnify an image by clicking on the shutter in the lower right hand corner of the thumbnail and everything froze up. I cannot move anywhere within photomechanic.
I uninstalled the program and reinstalled it. It did the same thing.
I then updated the program. It does the same thing.
Does anyone know what´s going on?

Did the Preview window show up at all?

BTW, PM 4.4.3.3 is the latest version of the 4.4 series and is a free update for you.

I would recommend starting over with default preferences.  You can find your preferences file in the following location:

<your home folder>/Library/Preferences/com.camerabits.PhotoMechanic.plist

Just move that file to your Desktop temporarily.  A new preferences file with defaults will be created.  Then try PM again.

HTH,

-Kirk

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Offline scully

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Re: Magnifying thumbnails
« Reply #2 on: January 06, 2008, 12:05:45 PM »
No, no preview shows up. The same thing happens when I double click on the thumbnail.
I tried what you said... reset the default preferences, but got the same result.
The updated version I have is 4.5.3, but this problem happened before I even updated. It happened out of the blue. I´ve got the same setup running on my laptop and everything is fine.
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Offline Kirk Baker

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Re: Magnifying thumbnails
« Reply #3 on: January 06, 2008, 12:24:13 PM »
Quote from: scully on January 06, 2008, 12:05:45 PM
No, no preview shows up. The same thing happens when I double click on the thumbnail.
I tried what you said... reset the default preferences, but got the same result.
The updated version I have is 4.5.3, but this problem happened before I even updated. It happened out of the blue. I´ve got the same setup running on my laptop and everything is fine.

Open up the Console application (Applications/Utilities/Console.app) and check it for any messages pertaining to Photo Mechanic.

-Kirk

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Offline scully

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Re: Magnifying thumbnails
« Reply #4 on: January 06, 2008, 12:49:17 PM »
Kirk,
There´s nothing to do with photomechanic on the console Application.
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Offline Kirk Baker

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Re: Magnifying thumbnails
« Reply #5 on: January 06, 2008, 02:08:39 PM »
Quote from: scully on January 06, 2008, 12:49:17 PM
There´s nothing to do with photomechanic on the console Application.

OK, then tomorrow morning, call 503-531-8430 and one of the tech guys will help you directly.

-Kirk

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Offline scully

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Re: Magnifying thumbnails
« Reply #6 on: January 07, 2008, 09:56:02 AM »
Tech guys sorted it out. Thanks, K
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