PM 4.4.3.3 won't open

[pmal]

Hi Kirk,

I have a problem where PM will no longer open.  I bought v4.0 on CD a couple of years ago.  I updated with each new release during until v.4.4.3.3.
Recently I received a trojan message from my virus software pointing toward "...ruby ..." something or other in PM.  Even though I suspected a false warning, I needed PM that day.  I uninstalled PM, then reinstalled PM from CD.  I then updated with v.4.4.3.3 ... I did not still have the intermediate versions.  Same virus message.

I then uninstalled and reinstalled with ONLY the CD version 4.0.  No virus message.  And, unfortunately, none of the features I've come to depend on in the updates.

Later, I tried to update to 4.4.3.3 (thinking that the virus software - AVG free edition - might have been fixed with an update.  It worked this time and no trojan message.

HOWEVER ... If I shut the program down it will not re-load ... it tells me there are "missing files".  I could send a screen shot if that would help.  I wonder if the problem is because I did not load (do not still have) the entire sequence of updates leading from the CD version 4.0 to the last update I was eligible for v4.4.3.3

Any suggestions would be most appreciated!!

--Pat

[Kirk Baker]

Pat,

I have a problem where PM will no longer open.  I bought v4.0 on CD a couple of years ago.  I updated with each new release during until v.4.4.3.3.
Recently I received a trojan message from my virus software pointing toward "...ruby ..." something or other in PM.  Even though I suspected a false warning, I needed PM that day.  I uninstalled PM, then reinstalled PM from CD.  I then updated with v.4.4.3.3 ... I did not still have the intermediate versions.  Same virus message.

I then uninstalled and reinstalled with ONLY the CD version 4.0.  No virus message.  And, unfortunately, none of the features I've come to depend on in the updates.

Later, I tried to update to 4.4.3.3 (thinking that the virus software - AVG free edition - might have been fixed with an update.  It worked this time and no trojan message.

HOWEVER ... If I shut the program down it will not re-load ... it tells me there are "missing files".  I could send a screen shot if that would help.  I wonder if the problem is because I did not load (do not still have) the entire sequence of updates leading from the CD version 4.0 to the last update I was eligible for v4.4.3.3

Any suggestions would be most appreciated!!

Each installer is fully self-contained and does not depend on earlier releases being installed.

I would do a full uninstall of Photo Mechanic until it no longer shows up in the Add/Remove Programs control panel, and then do a restart of Windows.  Then install PM 4.4.3.3 again.  Ignore any virus warnings for PM.  I can guarantee that it does not have any trojan horses or viruses in it.

If you continue to have problems getting PM to run on your system contact support@camerabits.com or call 503-547-2888 and speak with our support technicians directly.

-Kirk

[foyle3]

I've had this same trojan message in the same location twice in the past few days.  Reinstall worked ok first time - will be trying second time in a few moments.  Can Photo mechanic not be targeted by malicious idiots ?   Has AVG got it wrong - should I just ignore reports ?  Cheers

[Kirk Baker]

I've had this same trojan message in the same location twice in the past few days.  Reinstall worked ok first time - will be trying second time in a few moments.  Can Photo mechanic not be targeted by malicious idiots ?   Has AVG got it wrong - should I just ignore reports ?  Cheers

AVG is giving you a false positive.  There is no trojan horse in Photo Mechanic.

-Kirk

[foyle3]

Thank you for that.  PM timing out again this morning. I haven't run AVG to see if it's reporting again.

[Kirk Baker]

Thank you for that.  PM timing out again this morning. I haven't run AVG to see if it's reporting again.

If AVG is removing our Ruby library then it won't start up anymore.  Reinstalling PM should replace the missing file.

-Kirk

[foyle3]

Second install today - any simple way to stop this occurring ? I do value AVG protection - haven't asked for file removal today I don't think.  Presumably when it finds a "false trojan" it removes the host file ? 

[Kirk Baker]

Second install today - any simple way to stop this occurring ? I do value AVG protection - haven't asked for file removal today I don't think.  Presumably when it finds a "false trojan" it removes the host file ? 

I don't know for sure, but if the file is missing then something on your system is removing it.

-Kirk