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Author Topic: Wav-files from Canon RAW  (Read 6480 times)

Offline andersv

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Wav-files from Canon RAW
« on: April 25, 2009, 06:41:50 AM »
Hi,

Attatched to some of our images (RAW,CR2) we have audio, as a WAV-file. PhotoMecanic recognizes that a .wav-file is present, and shows a little speaker in the left lower corner of the images that has audio. But nothing happens when the speaker-symbol is pressed.

It is possible to play the file via Windows Explorer, so there is nothing wrong with the file.

Vista SP1
Have Quicktime, VLC and Windows Media Player installed.

Its a big problem for some of our photographers since they are using the audio-recording function in their camera instead of paper and pencil... So any help would be appreciated.

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Offline Kirk Baker

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Re: Wav-files from Canon RAW
« Reply #1 on: April 25, 2009, 06:48:06 AM »
Quote from: andersv on April 25, 2009, 06:41:50 AM
Attatched to some of our images (RAW,CR2) we have audio, as a WAV-file. PhotoMecanic recognizes that a .wav-file is present, and shows a little speaker in the left lower corner of the images that has audio. But nothing happens when the speaker-symbol is pressed.

It is possible to play the file via Windows Explorer, so there is nothing wrong with the file.

Vista SP1
Have Quicktime, VLC and Windows Media Player installed.

Its a big problem for some of our photographers since they are using the audio-recording function in their camera instead of paper and pencil... So any help would be appreciated.

We use libSDL to play sounds asynchronously (means that it plays sounds in the background without making PM wait for it to complete) and it is likely that your sound card's drivers are out of date.  What sound card does the computer have?  Have you checked with the manufacturer to see if they have an updated driver for Windows Vista for your card?

-Kirk
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Offline andersv

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Re: Wav-files from Canon RAW
« Reply #2 on: April 25, 2009, 07:06:55 AM »
Hi

The soundcard is SoundMax Integrated Digital HD Audio, and Ive downloaded the latest driver that I can find; 6.10.1.5870, but still same problem, nothing happens...

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Offline Kirk Baker

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Re: Wav-files from Canon RAW
« Reply #3 on: April 25, 2009, 07:38:55 AM »
Quote from: andersv on April 25, 2009, 07:06:55 AM
Hi

The soundcard is SoundMax Integrated Digital HD Audio, and Ive downloaded the latest driver that I can find; 6.10.1.5870, but still same problem, nothing happens...



On Monday, call our support folks directly and allow them to try and troubleshoot this issue with you directly.  (503) 547-2888

-Kirk
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Offline andersv

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Re: Wav-files from Canon RAW
« Reply #4 on: April 25, 2009, 08:23:57 AM »
im in sweden and feel its better to have this conversation via email, since its easier to write than speak english... is it possible?

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Offline Kirk Baker

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Re: Wav-files from Canon RAW
« Reply #5 on: April 25, 2009, 09:49:46 AM »
Quote from: andersv on April 25, 2009, 08:23:57 AM
im in sweden and feel its better to have this conversation via email, since its easier to write than speak english... is it possible?

Sure.  You can email them at support@camerabits.com

You can reference this thread with this link:

http://forums.camerabits.com/index.php?topic=4235.0

-Kirk
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