Smugmug Upload Errors with 4.6.4 Beta 4

[Kirk Baker]

Same... 14 5Mb files without a hitch. Well done, Kirk.

It was Bill Kelly that fixed it.  But what we've done is just an interim fix.  Part of the fix was to use HTTP instead of HTTPS because SmugMug was denying our HTTPS connections.  It would be good to be able to go back to using HTTPS since HTTP is not secure.  The second part of the fix was to only let one file transfer at a time, because quite often our connection to SmugMug was being dropped during the file transfer.  By letting only one file transfer at a time, this problem is solved, but then the upload speed is significantly reduced.

Hopefully we can work these two issues out with the folks from SmugMug and restore the lost functionality.

-Kirk

P.S. Thanks to everyone who reported back that the problems are solved.

[ishoot]

Hi, I am using the new beta and not getting uploads to work correctly, the uploads will clear without an error and it will even create the new gallery but it never actually adds the photos 
I have tried two sets of photos and the issue was the same both times.

[Kirk Baker]

Hi, I am using the new beta and not getting uploads to work correctly, the uploads will clear without an error and it will even create the new gallery but it never actually adds the photos 
I have tried two sets of photos and the issue was the same both times.

Is it reporting any errors?  How about posting a screen shot of the upload progress dialog?

-Kirk

[ishoot]

Hi, I am using the new beta and not getting uploads to work correctly, the uploads will clear without an error and it will even create the new gallery but it never actually adds the photos 
I have tried two sets of photos and the issue was the same both times.

Is it reporting any errors?  How about posting a screen shot of the upload progress dialog?

-Kirk

The weird thing is that there are no errors, it shows each file correctly uploading, but when I check the gallery its empty

[derektom]

With 4.6.3 Mac, I am getting these errors and with 4.6.4 beta 5, when launched it says the beta version has expired:

TIMESTAMP   STATUS   LOCAL_PATH   SERVICE_TYPE      REMOTE_PATH   SIZE   MD5_DIGEST
2010-05-16 22:42:28   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@12.17(IMG_9986).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)
2010-05-16 22:42:28   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@12.18(IMG_9988).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)
2010-05-16 22:42:29   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@13.10(IMG_9993).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)

Any new beta out that fixes this?

Thanks,
Derek

[Kirk Baker]

Derek,

With 4.6.3 Mac, I am getting these errors and with 4.6.4 beta 5, when launched it says the beta version has expired:

TIMESTAMP   STATUS   LOCAL_PATH   SERVICE_TYPE      REMOTE_PATH   SIZE   MD5_DIGEST
2010-05-16 22:42:28   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@12.17(IMG_9986).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)
2010-05-16 22:42:28   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@12.18(IMG_9988).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)
2010-05-16 22:42:29   [ERROR]   /Users/derek/Pictures/Photos/2010/2010-05-16 (5DII) rob's farewell, cyberport/2010-05-01@13.10(IMG_9993).JPG   SmugMug   /Applications/Photo Mechanic/Photo Mechanic 4.6.3.app/Contents/ruby/lib/ruby/1.8/resolv-replace.rb:19:in `original_resolv_initialize': Connection refused - connect(2)

Any new beta out that fixes this?

No more betas are available.  We released version 4.6.4 late last week.  See the Announcements section of the forums for details.

-Kirk

[derektom]

That was quick... Many thanks, Kirk!

Cheers,
Derek

[toddbuchanan]

Anyone noticed if they are not getting concurrent uploads (if they have them checked in their pref panel in smugmug uploads)? I'm using 4.6.4 final (on Both Mac OSX 10.5.x at work and 10.6.3 at home) and I'm only getting one upload at a time, unlike in the past where you would see the two uploads in the upload que dialog box...

[Kirk Baker]

Todd,

Anyone noticed if they are not getting concurrent uploads (if they have them checked in their pref panel in smugmug uploads)? I'm using 4.6.4 final (on Both Mac OSX 10.5.x at work and 10.6.3 at home) and I'm only getting one upload at a time, unlike in the past where you would see the two uploads in the upload que dialog box...

We had to disable concurrent uploads because SmugMug was dropping our connections when we had two going at once.  That change got the reliability back.

-Kirk

[toddbuchanan]

Kirk,

Thanks...I figured something was up with that...was hoping it was just a temporary thing in the beta to get stability back but looks like it's stuck at that for awhile...know it's not your fault....Thanks

[ishoot]

Just tried to do an upload and its not working again, I am using the latest version and successfully uploaded a week ago...

[Kirk Baker]

Just tried to do an upload and its not working again, I am using the latest version and successfully uploaded a week ago...

Can you upload to SmugMug via any other application successfully at this time?

-Kirk

[ishoot]

I moved the files to a folder on the desktop and used the web uploader

[Kirk Baker]

I moved the files to a folder on the desktop and used the web uploader

And it worked fine?

-Kirk

[ishoot]

I moved the files to a folder on the desktop and used the web uploader

And it worked fine?

-Kirk

Worked perfectly, this has been my workaround throughout this process