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Author Topic: PM crashing when reading from drobo  (Read 5106 times)

Offline JessStrickland

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PM crashing when reading from drobo
« on: October 21, 2010, 06:58:14 PM »
Hi! I just started having a problem getting PM to read files from my drobo.

It was working just fine until it suddenly locked up a few days ago. Since then, I've updated PM to 4.6.6 and reinstalled PM 4 times.

It reads from my local drives just fine, but whenever I try to pull from the drobo, it completely locks up.

All of my shoots are on my drobo and so I'm at a standstill until I figure this out.

I can directly read, transfer, delete and move files off the drobo with no problem, so there is no connection issue with the drobo. Only when I try to point PM to it.

I'm on G5 Mac, OSX 10.5.8 and running PM 4.6.6

Thanks for any help or advice!
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Offline Kirk Baker

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Re: PM crashing when reading from drobo
« Reply #1 on: October 21, 2010, 08:12:29 PM »
Quote from: JessStrickland on October 21, 2010, 06:58:14 PM
Hi! I just started having a problem getting PM to read files from my drobo.

It was working just fine until it suddenly locked up a few days ago. Since then, I've updated PM to 4.6.6 and reinstalled PM 4 times.

It reads from my local drives just fine, but whenever I try to pull from the drobo, it completely locks up.

All of my shoots are on my drobo and so I'm at a standstill until I figure this out.

I can directly read, transfer, delete and move files off the drobo with no problem, so there is no connection issue with the drobo. Only when I try to point PM to it.

I'm on G5 Mac, OSX 10.5.8 and running PM 4.6.6

Thanks for any help or advice!

Make sure to update your drobo to the latest firmware.  We have had others report issues similar to yours and updating the drobo solved the problem for them.

-Kirk
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Offline JessStrickland

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Re: PM crashing when reading from drobo
« Reply #2 on: October 22, 2010, 12:49:01 PM »
I did that too, Kirk!

Any other thoughts?
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Offline Kirk Baker

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Re: PM crashing when reading from drobo
« Reply #3 on: October 22, 2010, 01:16:19 PM »
Jess,

Quote from: JessStrickland on October 22, 2010, 12:49:01 PM
I did that too, Kirk!

Any other thoughts?

Not without a crash report from you.  When the crash reporter comes up, please enter text describing what you were doing at the time of the crash and send it in.

-Kirk
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Offline JessStrickland

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Re: PM crashing when reading from drobo
« Reply #4 on: October 22, 2010, 07:56:32 PM »
Maybe my wording is incorrect!

It's actually locking PM up so that I have to force quit it. It's not technically doing a crash where it generates a crash report.

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Offline Kirk Baker

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Re: PM crashing when reading from drobo
« Reply #5 on: October 22, 2010, 11:08:01 PM »
Quote from: JessStrickland on October 22, 2010, 07:56:32 PM
Maybe my wording is incorrect!

It's actually locking PM up so that I have to force quit it. It's not technically doing a crash where it generates a crash report.

Then I'm not sure what I can do for you on these forums.  Please contact our technical support folks at 503-547-2888 on Monday.

-Kirk
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