Quicktime thumbnails no longer visible

[Bob Krist]

Hi Kirk: I'm running PM 4.6.6 on a MacBook Pro running OS10.6.7 with 8GB of RAM and I'm shooting a lot of video on this trip. Previously, when I downloaded my .MOV and .MP4 files, PM would display a thumbnail image for the clip. Now, all of a sudden, I get just a blank white screen in the little rectangle. The clips play fine when I double click on edit, but the thumbnails, which are very useful for identifying clips, are gone.

Any ideas?  Thanks in advance, Bob Krist

[Kirk Baker]

Bob,

Hi Kirk: I'm running PM 4.6.6 on a MacBook Pro running OS10.6.7 with 8GB of RAM and I'm shooting a lot of video on this trip. Previously, when I downloaded my .MOV and .MP4 files, PM would display a thumbnail image for the clip. Now, all of a sudden, I get just a blank white screen in the little rectangle. The clips play fine when I double click on edit, but the thumbnails, which are very useful for identifying clips, are gone.

Without having the files I'll have to guess: QuickTime is returning a blank white image when we request the 'poster frame' from the movie.  Why, I do not know.

-Kirk