Estore Issue - Paying By PayPal Error

[joshuacorp]

I am continuing to try and purchase the upgrade, however when i select paypal as my payment option i get the following error message>

Gateway Error: Security header is not valid

I am unable to move beyound this.

I havent tried the other payment option as I prefer to use paypal for our online payments.

Mark
NZ

[rswinter]

I have the same issue.  I also find it disconcerting that the SSL Certificate doesn't match.

-Stephen

[Kirk Baker]

The store development team tell me that both of these issues should now be resolved.  Please try your orders again.

Sorry for the inconvenience.

-Kirk

[FotNed]

Hi Kirk... I'm afraid the issue is still not resolved. I too hve been trying to upgrade today(as recently as five min. ago) without sucsess. Your SSL certificate is deemed as BAD and appears to be issued to a different web adress, and not by a certified issuer. Additionally the webshop rejects my Email/password as invalid when I attempt to log-in even though my current licence is good through Aug(invoice date aug 7 2010)
This is also not just PAYPAL specific, I use a Amex for all my software updates.
Hope this gets resolved soon... got a new laptop in need of PhotoMech5;-}
Thanks, Ned

[Kirk Baker]

Ned,

Can you tell me the URL that you were using to access the store when you saw the certificate error?

Also, this post may be helpful for the upgrade process.  See the second option:

http://forums.camerabits.com/index.php?topic=7562.0

The main thing is that you need to 'claim' your prior license and create and account around it.  You'll apply for a new password that is completely unrelated to the Password from your previous email Registration information.  Your new password will be your own and should be kept private.

Thanks,

-Kirk

[plambrou]

Kirk,
I followed the procedure and created a new password.
I own version 4.6.9 but the store wants to charge me $130.
What gives?

Panos Lambrou

[Kirk Baker]

Panos,

I followed the procedure and created a new password.
I own version 4.6.9 but the store wants to charge me $130.

Do you still have the email that was sent to you when you purchased your license?  If you need assistance, please contact sales@camerabits.com with as much detail as you can about your issue and if you can, put your Registration info into your email to them so they can look up your license information.

The sales department will verify eligibility, and if you are eligible they will help you complete your order with the upgrade pricing.

-Kirk

[FotNed]

Hi Kirk & thanks for the quick reply...
First! ... though still a bit funky(lots of traffic?,-} ) the password re-set worked this time (prev. no response) & the store accepted the new password, so all is well at 05:00 over here;-} zzz Thanks again for the quick reply.

I sent you a pers. message with the URL(S) for the bad SSL response.

 It seems to be issued to; ec2-23-22-202-49.compute-1.amazonaws.com ... active from 22/6/2012-22/6/13.
 If I ignore the bad SSL warning and continue I get a 404 error(page doesn't exist)

Thanks
Ned

[plambrou]

Kirk,

Thanks for the quick reply.
I will try it tomorrow.

Panos

[plambrou]

Kirk,

The sales department is trying but the store is ignoring even a discount code given to me.

I think you got a bad deal with this vendor.

Panos Lambrou

[plambrou]

Kirk,

Problem solved.

Thanks

Panos