Author Topic: Can't upgrade from Build 13444 to 13507  (Read 1911 times)

Offline Nessa

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Can't upgrade from Build 13444 to 13507
« on: December 24, 2012, 12:02:07 PM »
Windows 7

I keep getting update notices that a new build is available. I've download and ran the PM5SetupR13507.exe, but "About Photomechanic..." keeps showing build 13444.

Any suggestions?

Thanks,
Bob

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Offline Kirk Baker

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Re: Can't upgrade from Build 13444 to 13507
« Reply #1 on: December 25, 2012, 07:18:05 AM »
Bob,

Windows 7

I keep getting update notices that a new build is available. I've download and ran the PM5SetupR13507.exe, but "About Photomechanic..." keeps showing build 13444.

Any suggestions?

Try an uninstall first.  Then install the new build.

-Kirk

Offline gps

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Re: Can't upgrade from Build 13444 to 13507
« Reply #2 on: December 29, 2012, 12:23:47 PM »
I have  Mac  Lion  and build 1344.  I cannot upgrade. Have put existing Photo mechanic in the trash and reloaded PM but to no avail.
Please advise best course of action.
Thanks

Offline Kirk Baker

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Re: Can't upgrade from Build 13444 to 13507
« Reply #3 on: December 29, 2012, 05:07:49 PM »
I have  Mac  Lion  and build 1344.  I cannot upgrade. Have put existing Photo mechanic in the trash and reloaded PM but to no avail.
Please advise best course of action.

I don't understand.  You have put the existing PM build in the Trash and have copied the new 13507 build from the disk image to your Applications folder and what?  It didn't copy?  It doesn't launch when you open it?

Please provide more details about your situation and how you did your upgrade.

-Kirk

Offline gps

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Re: Can't upgrade from Build 13444 to 13507
« Reply #4 on: December 30, 2012, 07:20:05 AM »
There must have been another copy of PM on my hard drive.  Sorry to have troubled you.
Regards