Author Topic: Photomechanic Plus - Thumbnail renders awfully Slow  (Read 3186 times)

Offline MTP

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Photomechanic Plus - Thumbnail renders awfully Slow
« on: April 07, 2022, 08:21:57 AM »
I have searched the Net for a solution, but can't seem to find out why my thumbnails are so slow to load on PM+ See attached file. I'm running macOS Monterey on a Imac Late 2015 3,2GHz, 32 GB Ram on a 1Tb SSD Drive.

Offline Kirk Baker

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #1 on: April 07, 2022, 08:59:36 AM »
I'd like to see your Photo Mechanic Plus log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #2 on: April 07, 2022, 09:12:33 AM »
Hi Kirk, attached is the file for you. Thank you.

Offline Kirk Baker

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #3 on: April 07, 2022, 09:51:08 AM »
Hi Kirk, attached is the file for you. Thank you.

Thanks for the log.  Your Memory Cache is set at 16GB which on a 32GB RAM system is a lot of RAM devoted to the Memory Cache and may cause your system to do a lot of virtual memory paging.  Try setting it to something much smaller like 2-4GB.

-Kirk

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #4 on: April 07, 2022, 10:48:51 AM »
Hi Kirk, see attached file, are you referring to Memory Cache Size, set to 13%

Offline Kirk Baker

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #5 on: April 07, 2022, 10:52:56 AM »
Hi Kirk, see attached file, are you referring to Memory Cache Size, set to 13%

Yes.  Though your log shows:

[Thu Apr-07-2022 18:09:49.349][103f27600][35087652] PMCache.cpp:670 PMCache::PMCacheWorker::set_memory_cache_size_limit_mb(16384 MB) [17179869184] bytes

16384 MB is 16 GB which is half of your system's memory.

If you make a change to your settings (make it 10%), accept the change (click the OK button) and restart, does the change stick?  Or does it revert back to 13%?

-Kirk

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #6 on: April 07, 2022, 12:27:09 PM »
I moved it to 13% and rebooted. Did the same for 10%, same issue

Offline Kirk Baker

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #7 on: April 07, 2022, 12:51:48 PM »
Is there something special about the JPEGs in that folder?  They are producing very highly artifacted thumbnails.  Can you share one or two (compress them into a ZIP file first), please?  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your sample images in a zip file.

Thanks,

-Kirk

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #8 on: April 08, 2022, 12:44:23 AM »
Am I able to download a previous version of PH+, just want to test, because I think this has been happening since I did the last update on the 19th March

Offline RogerB

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #9 on: April 08, 2022, 02:14:26 AM »
Am I able to download a previous version of PH+, just want to test, because I think this has been happening since I did the last update on the 19th March

If you look in the Announcements forum you’ll find articles with links to previous builds:

http://forums.camerabits.com/index.php?board=15.0

Offline ahoward

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #10 on: April 08, 2022, 10:13:47 AM »
Am I able to download a previous version of PH+, just want to test, because I think this has been happening since I did the last update on the 19th March

As RogerB said, prior builds are available on the announcements forum, but we haven't seen any uptick in support tickets that indicate that the new build would be having this issue.

As Kirk suggested, its pretty odd for the log file to say that Photo Mechanic is setting its memory cache to 16 GB when your settings indicate something else.

Something else I am noticing about your preferences is that the disk cache is not being cleared on quit. So if Photo Mechanic is caching out these low-res previews, it will just use the cached version of these images if they are accessed in the next 100 days unless the disk cache fills up first, so quitting or rebooting the application would not do anything here.

Please try this:

Set your Memory Cache to anything other than 13 or 50% (10% is probably fine, longterm, so I would suggest that).
Click both "Empty now" buttons in the caching preferences window. Click OK, and then Quit Photo Mechanic.

Start Photo Mechanic again, and open a few Contact Sheets. If the issue persists, please generate a new log file and send it to support@camerabits.com, and a member of the Technical Support team (probably me) will be in touch.

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #11 on: April 08, 2022, 11:05:47 PM »
I followed all advice, the same problem - included screenshots & Zip File

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #12 on: April 08, 2022, 11:42:18 PM »
Screenshot of my settings

Offline MTP

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #13 on: April 08, 2022, 11:47:54 PM »
Two screenshots, zoomed in and out with slider, remains the same

Offline Kirk Baker

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Re: Photomechanic Plus - Thumbnail renders awfully Slow
« Reply #14 on: April 09, 2022, 06:43:02 PM »
For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]